sent means Tuco successfully handed your message to the messaging channel (iMessage / SMS / email) — it does not mean the recipient received or read it. Confirmation that the message reached the device is a separate status, delivered (shown where the channel supports it). So a message can correctly read sent even if the person hasn’t gotten it yet. This page explains every status and what to do with it.
Every message status
”It says Sent but my lead never got it” — why
This is the most common confusion, and it usually is not a bug.sent means handed off to the channel, not confirmed on the device. The real reasons a sent message doesn’t land:
- The recipient isn’t on iMessage and you have no SMS fallback — the blue-bubble send has nowhere to land. See Why didn’t my contact get a message?
- The line was restricted by Apple and quietly stopped resolving new/cold recipients. See Line health & Apple restrictions.
- Wrong or stale number — technically “sent” to a number the person no longer uses.
- The recipient blocked the number or has Do Not Disturb / focus filtering.
- iMessage/carrier downgrade — the message downgraded to SMS mid-flight.
delivered status (not sent), and check the conversation in the dashboard.
Frequently asked questions
Does 'sent' mean the person received my message?
Does 'sent' mean the person received my message?
No.
sent means Tuco handed the message to iMessage/SMS successfully. Receipt confirmation is the separate delivered status, shown where the channel supports it.My message is stuck in 'queued' — is something broken?
My message is stuck in 'queued' — is something broken?
Almost always no.
queued means normal throttling — outside your send window/allowed days, waiting on line capacity, or a step delay. It sends automatically when conditions allow; limits never turn a message into failed.I got '201 scheduled' from the API — did my send fail?
I got '201 scheduled' from the API — did my send fail?
No — treat it as success. The line hit its daily limit, so Tuco deferred the send to the next window and returned a
scheduledDate. It sends automatically; no retry needed.What's the difference between 'failed' and 'fallback'?
What's the difference between 'failed' and 'fallback'?
failed means the message cannot be sent (invalid address / hard rejection / line problem). fallback means the primary channel (iMessage) isn’t available for that recipient, so it should go out over your configured SMS/email fallback instead.Why didn't my contact get a message?
Step-by-step checklist for a contact that wasn’t messaged at all.