Supported Reactions
| Reaction | Emoji | Description |
|---|---|---|
| Love | ❤️ | Heart reaction |
| Like | 👍 | Thumbs up |
| Dislike | 👎 | Thumbs down |
| Laugh | 😂 | Ha ha |
| Emphasize | ‼️ | Exclamation |
| Question | ❓ | Question mark |
| Custom | Any emoji | iOS 18+ custom emoji tapbacks |
Inbound Reactions
When a lead reacts to a message:- The reaction is detected and stored (not shown as a text message)
- No AI call is triggered — reactions are not treated as replies
- No notification is sent to the contact owner
- Tuco can also emit a
message.reactionwebhook for integrations that want to track reactions in real time
Outbound Reactions
React to lead messages from the Unibox — hover over a message to see the reaction picker. You can also send reactions through the API usingPOST /api/messages/react.
See the Send Reaction API reference.
If you want to sync inbound reactions into your CRM or automation layer, see Message Webhooks.