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Supported Reactions

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Inbound Reactions

When a lead reacts to a message:
  • The reaction is detected and stored (not shown as a text message)
  • No AI call is triggered — reactions are not treated as replies
  • No notification is sent to the contact owner
  • Tuco can also emit a message.reaction webhook for integrations that want to track reactions in real time

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Outbound Reactions

React to lead messages from the Unibox — hover over a message to see the reaction picker. You can also send reactions through the API using POST /api/messages/react. See the Send Reaction API reference. If you want to sync inbound reactions into your CRM or automation layer, see Message Webhooks.

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How Reactions Appear

Reactions are displayed as emoji overlays on the original message bubble in Unibox, matching the native iMessage experience.