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When Everything Is Healthy

When Tuco AI is healthy:
  • Messages you schedule or send flow out in a steady, predictable way.
  • Lines you have set up behave as expected in the app and in reporting.
  • Webhooks and exports reflect recent activity without surprises.
No action is required from you to “keep it running” day to day; the system automatically looks after its own internal checks.

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What You See If Something Is Wrong

If Tuco cannot send or update something the way you expect, it focuses on making that visible rather than hiding it. You may notice:
  • Message statuses in the app that clearly show something did not go through.
  • Campaigns that appear paused or not progressing.
  • Fewer events or updates reaching your own systems than usual.
In all of these cases, your existing data remains intact. Tuco does not silently alter or discard messages or leads when a problem occurs.

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How Limits Affect You

Tuco applies sensible limits to protect recipients, sending accounts, and overall service quality. From your point of view, this means:
  • Very large bursts of activity may be spread out over time instead of going out all at once.
  • Attempts that would exceed safe or documented limits are clearly declined rather than partially accepted.
  • The same safeguards apply whether activity comes from the UI or the API, so behavior stays consistent.
Data is preserved safely: if a send is held back or rejected for limit reasons, you can still see the relevant records and decide what to do next.

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Your Role in Monitoring

You remain in control of how closely you watch Tuco from your side. Common patterns include:
  • Glancing at campaign and line overviews in the app to confirm activity looks normal.
  • Using your own dashboards, based on Tuco data or webhooks, to watch high‑level volumes and success rates.
Tuco’s responsibility is to make outcomes clear and stable; your responsibility is to decide how much additional visibility you want in your own tools.