Telegram Integration - Tuco AI

What Telegram Does

Connect Telegram to your Tuco workspace for:

Real-time reply notifications with lead name and message preview
Reply directly from Telegram — your response is sent as an iMessage to the lead
KB copilot drafts with Approve/Reject buttons
Campaign notifications and billing events

Connecting Telegram

Go to Integrations → Telegram
Click the deep link to open the Tuco bot in Telegram
Send /start — your workspace is linked

Per-Member Linking

Each team member can link their own Telegram account. Reply notifications are routed to the contact owner’s personal Telegram, not just the workspace channel.

Bot Commands

Command	Description
`/whoami`	Shows workspace name, plan, line count, member count
`/send +1234567890 message`	Send an iMessage directly from Telegram
Reply to notification	Your reply is sent as an iMessage to the lead

Knowledge Base Integration

When KB mode is set to Copilot:

Lead replies → KB generates a draft
Draft is sent to your Telegram with Approve / Reject buttons
Tap Approve → reply is sent to the lead
Tap Reject → discard the draft, reply manually

Notification Routing

Scenario	Where notification goes
Contact owner has Telegram linked	Owner’s personal Telegram
No personal link	Workspace Telegram channel
No workspace Telegram	Email only
Global support	Always copied to support channel

Email Bridge Campaigns