Documentation Index
Fetch the complete documentation index at: https://docs.tuco.ai/llms.txt
Use this file to discover all available pages before exploring further.
What Telegram Does
Connect Telegram to your Tuco workspace for:- Real-time reply notifications with lead name and message preview
- Reply directly from Telegram — your response is sent as an iMessage to the lead
- KB copilot drafts with Approve/Reject buttons
- Campaign notifications and billing events
Connecting Telegram
- Go to Integrations → Telegram
- Click the deep link to open the Tuco bot in Telegram
- Send
/start— your workspace is linked
Per-Member Linking
Each team member can link their own Telegram account. Reply notifications are routed to the contact owner’s personal Telegram, not just the workspace channel.Bot Commands
| Command | Description |
|---|---|
/whoami | Shows workspace name, plan, line count, member count |
/send +1234567890 message | Send an iMessage directly from Telegram |
| Reply to notification | Your reply is sent as an iMessage to the lead |
Knowledge Base Integration
When KB mode is set to Copilot:- Lead replies → KB generates a draft
- Draft is sent to your Telegram with Approve / Reject buttons
- Tap Approve → reply is sent to the lead
- Tap Reject → discard the draft, reply manually
Notification Routing
| Scenario | Where notification goes |
|---|---|
| Contact owner has Telegram linked | Owner’s personal Telegram |
| No personal link | Workspace Telegram channel |
| No workspace Telegram | Email only |
| Global support | Always copied to support channel |